Polityka zwrotu kosztów

Effective Date: October 2025
Operator: All4Europe s.r.o.
Address: Poľná 4, 900 28 Ivanka pri Dunaji, Slovakia
Company ID (IČO): 56585721
VAT ID (DIČ): 2122377037
E-mail: info@all4global.com
Phone: +421 950 624 874

1. General Information

Our goal is to ensure complete satisfaction with every purchase made on www.all4europe.com.
If you are not satisfied with your order, you have the right to request a refund or replacement in accordance with EU consumer protection laws and this Refund Policy.

This Refund Policy applies to all purchases made through our website.

2. Right to Withdraw (Return)

As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days from the date you receive the goods — without giving any reason.

To request a return:

  1. Contact us via info@all4global.com within 14 days of receiving your order.

  2. Include your:

    • Order number

    • Full name and address

    • Product(s) you wish to return

    • Reason for return (optional)

  3. We will provide you with return instructions and arrange a courier pickup or allow you to send the item to:
    📦 All4Europe s.r.o., Na Pántoch 9, 777 Bratislava, Slovakia

3. Conditions for Refund

To qualify for a refund:

  • Products must be unused, unopened, and in their original packaging.

  • Products must be returned within 14 days after you inform us of your withdrawal.

  • Shipping costs for returning the goods are borne by the customer (unless the product was defective or sent in error).

Refunds will be processed using the same payment method used for the original purchase.

4. Non-Refundable Items

Due to hygiene and safety reasons, the following items cannot be returned or refunded once opened or used:

  • Hair care, cosmetic, or hygiene products that have been opened or used

  • Products with damaged packaging not caused by shipping

  • Gift cards, promotional items, or free samples

If a product is defective or damaged upon delivery, see section 5 below.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at info@all4global.com.

Please include:

  • Your order number

  • Description of the issue

  • Photos of the damaged or wrong product

We will arrange a replacement or full refund, including shipping costs, once the issue is verified.

6. Refund Processing

Once your returned item is received and inspected:

  • You will be notified via email.

  • Approved refunds will be processed within 14 business days.

  • Refunds will be issued using the same payment method as your original order.

If your refund is delayed or missing:

  1. Check your bank account or credit card provider.

  2. Contact us at info@all4global.com if you need assistance.

7. Exchange Policy

We currently do not offer direct exchanges.
If you wish to exchange a product, please return it for a refund and place a new order.

8. Contact Information

For any questions or refund requests, please contact us:
📧 info@all4global.com
📞 +421 950 624 874
📍 All4Europe s.r.o., Poľná 4, 900 28 Ivanka pri Dunaji, Slovakia

✅ Legal compliance note:
This Refund Policy complies with EU Directive 2011/83/EU on consumer rights, the Slovak Civil Code, and GDPR regulations.